Refund Policy

Effective date: 21 August 2026

Thank you for using GrowYu. We want you to have a positive experience with our services. This Refund Policy explains when refunds may be available for subscriptions purchased through our platform.

1. Free Trials

If we offer a free trial, you will not be charged during the trial period unless otherwise stated at the time of signup. Once the free trial ends, your subscription may automatically convert to a paid subscription according to the plan and billing details selected during signup. If you cancel your subscription before the end of the free trial, you will not be charged.

2. Refunds for Initial Subscription Payments

If you are not satisfied with your subscription, you may request a refund within 7 days of a paid subscription payment, for both monthly and annual plans. Within that window you can raise the request in two ways:

from your billing page, using the “Request a refund” button shown next to the relevant invoice; or
by emailing support@growyu.com with your account email address and the relevant payment details.

A refund request is reviewed by our team — it does not move any money on its own.

3. Subscription Renewals

Renewal payments follow the same 7-day request window described in Section 2. After that window has passed, renewal payments are generally non-refundable. You are responsible for cancelling your subscription before the next billing date if you do not wish to continue using the service. If you were charged because of a verified billing error, duplicate charge, or other exceptional circumstance, we may issue a refund at our discretion.

4. Cancellation

You may cancel your subscription at any time from your account or by contacting our support team. Cancellation stops future recurring charges, and your access to paid features continues until the end of your current paid billing period.

Cancelling a subscription does not automatically result in a refund for the unused portion of the billing period. If you cancel and select “I want a refund” as your reason, we will open a refund request against your latest eligible payment for our team to review — the cancellation still takes effect at the end of your current term.

5. Duplicate or Incorrect Charges

If you have been charged more than once for the same subscription, or have been incorrectly charged due to a technical or billing error, please contact us. After verifying the issue, we will refund the duplicate or incorrect charge.

6. Unauthorized Payments

If you believe a payment was made without your authorization, please contact us as soon as possible. We may request additional information to verify the transaction before processing a refund.

7. Service Issues

If you experience a significant service issue caused by GrowYu, please contact our support team. Depending on the circumstances, we may provide a service credit, partial refund, or other appropriate resolution at our discretion.

8. Refund Exclusions

Refunds may not be provided in the following circumstances:

The refund request is submitted after the applicable 7-day period.
The subscription has been used extensively before the refund request.
The account has been suspended or terminated due to a violation of our Terms of Service.
The customer simply changes their mind after the applicable refund period.
The customer forgets to cancel before a renewal.
The customer does not use the service during a paid billing period.
The request relates to unused time remaining after cancellation.

9. Promotional and Discounted Plans

Subscriptions purchased using promotional pricing, discounts, coupons, or special offers are subject to the same refund policy unless the applicable promotion explicitly states otherwise.

10. How Refunds Are Processed

Approved refunds are generally issued to the original payment method used for the transaction. Once a refund is approved, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

11. Refund Decisions

We review refund requests individually and determine whether a refund is appropriate based on the circumstances and this Refund Policy. Nothing in this policy limits any refund rights that cannot legally be excluded under applicable law.

12. Contact Us

For refund requests or questions regarding this policy, please contact:

Email: support@growyu.com
Company: GrowYu
Website: growyu.com